{% extends 'base.html' %}{% block title %}Customer Support Desk{% endblock %}{% block breadcrumb %}Support Desk{% endblock %}{% block content %}
GENEZ CUSTOMER CARE

Support desk

Manage order conversations, new project briefs, and customer follow-ups from one work queue.

🔔 My updates{% if unread_alerts %} · {{ unread_alerts }}{% endif %}
Messages needing a reply
{{ thread_count }}Open or waiting for the team
Active idea-to-product projects
{{ project_count }}Discussion, proof, quote and handoff
Open support tickets
{{ lead_count }}Customer help requests

Order conversations

Prioritise the latest customer messages

Open inbox →
{% for thread in threads %}
{{ thread.order.order_number }}

{{ thread.order.customer.get_full_name|default:thread.order.customer.username }} · {{ thread.get_topic_display }}

{{ thread.get_status_display }}{% empty %}

No conversations are waiting for the team.

{% endfor %}

Project requests

Keep the brief, proof and quote moving

Project queue →
{% for project in projects %}
{{ project.title }}

{{ project.reference }} · {{ project.customer.get_full_name|default:project.customer.username }}

{{ project.get_status_display }}{% empty %}

No active project requests.

{% endfor %}
{% endblock %}