{% extends 'base.html' %}{% block title %}Help & Support{% endblock %}{% block breadcrumb %}Help{% endblock %}{% block content %}<div class="page-head"><div><h2>How can we help?</h2><p>Get help with orders, artwork, payments, publishing or print specifications.</p></div><a href="{% url 'tickets' %}" class="btn small">Open Support Ticket</a></div><div class="content-grid cols-3"><article class="card card-pad"><div class="empty-icon">📦</div><h3>Order support</h3><p class="muted">Track your order, proof approval and production.</p><a href="{% url 'orders' %}">View Orders →</a></article><article class="card card-pad"><div class="empty-icon">🎨</div><h3>Creative services</h3><p class="muted">Questions about design briefs, revisions and artwork files.</p><a href="{% url 'studio' %}">Visit Studio →</a></article><article class="card card-pad"><div class="empty-icon">💬</div><h3>Get assistance</h3><p class="muted">Submit a message to the customer support team.</p><a href="{% url 'tickets' %}">Contact Support →</a></article></div><div class="section-title"><h2>Frequently asked questions</h2></div><div class="card card-pad faq"><details><summary>Can I approve my artwork online?</summary><p>Yes. After Genez staff upload a proof, sign in, open your order and approve the proof.</p></details><details><summary>Can I make payment directly in the app?</summary><p>Not in Phase 1. Orders are initially created as unpaid requests. Only authorized staff can manually verify independently confirmed transactions.</p></details><details><summary>Are my uploaded designs private?</summary><p>Files are stored outside publicly served static directories and are only downloaded after an ownership or staff permission check.</p></details></div>{% endblock %}